Max Sabet – CRM, CX & Digital Transformation Consultant

Years

Engagements

Countries

Continents

How I help

CRM, Customer Experience (CX), and Digital Transformation Services, Tailored to Drive Your Business Forward

With over 20 years of exclusive experience in CRM and Customer Experience (CX), I specialise in transforming businesses through bespoke solutions. My tailored services are designed to meet your unique needs, ensuring your organisation not only competes but excels in today’s market. Here’s how I can elevate your business

Coaching

Personalised virtual sessions focused on CRM and CX strategy, guiding executives in building customer-centric organisations.

Consulting

Hands-on expertise, virtual or in-person, to align leadership and foster a customer-centric culture, enhancing CRM and CX practices.

Workshops

Interactive virtual or in-person sessions on CX design and journey mapping, CRM implementation, and digital transformation.

Speaking

Engaging talks and presentations on CRM and CX trends, strategies, and best practices, tailored to your audience.

Assessment

Comprehensive evaluations of your CRM and CX capabilities, providing detailed reports and actionable recommendations.

Training

Practical training programs, virtual or in person, to equip your team with essential CRM and CX skills and knowledge.

Clients & Engagements

”Max is one of those people that you want on your project. In our CRM project, he was the source of experience/ expertise/ advice/ delivery, has a balanced business and tech focus, he took enormous pride in getting the business outcome, he worked very hard, he loves what he does, he is calm in a crisis and he is a very clear communicator…in front of the business or IT.”

David

Flinders University, Adelaide

"I was very impressed by Max’s experience and knowledge when going through a period of transition with the CRM. Max came to the table with a simple solution for all challenges and showed the utmost patience to all team members who had no digital or IT background. I learnt a lot from Max and it was a pleasure working with him."

Chloe

Heart Foundation, Melbourne

"Collaborating with Max has been an absolute pleasure. At all times Max ensured that best practices were utilised in our co-design with an economical and intelligent preference, where possible, for out-of-the-box function. We relied on Max’s almost other-worldly technical knowledge of CRM."

Vanessa

Heart Foundation, Adelaide

”Max is adept in crafting solutions to address the business needs of customers and implementing solutions on the CRM platform. Our customers have always found Max to be their “trusted advisor”. I found him to be highly resourceful, confident under pressure, and able to drive the successful delivery of CRM solutions to our clients. I would highly recommend him for any client-facing engagements.”

Karthik

KPMG, Sydney

”... He provided incredible support to our team to generate a CRM solution tailored to our specific needs, which were constantly evolving. Not only does Max have an incredible wealth of knowledge when it comes to Dynamics 365, but he is also a pleasure to work with. Max is an excellent communicator, extremely approachable, and always solutions-focused. No problem was too big or too small and I always appreciated and admired Max's calm, patient approach.”

Jasmine

Heart Foundation, Melbourne

"Since I met Max and starting working/collaborating more closely I knew Max had some pretty good attributes such as good communicator, knowledgeable in his area which was D365 CRM, honest, respectful and a team player that would contribute to executing the IT strategy but also to educate and train the IT team and business on how D365 CRM should be used as a critical business system..."

Enda

CIO/CTO, Melbourne

”Max’s experience, knowledge and management in optimising and designing CRM for user and organisational benefit has been invaluable. He is highly professional in his approach with all that he does. It’s been a pleasure to work and learn from him.”

Tina

Project Manager, Adelaide

”Max is a very motivated and thorough professional. He had great eye for detail and articulates the business problems with great communication skills. I highly enjoyed working with Mabood and highly recommend him.”

Chanpreet

Microsoft, Perth

""Max is motivated, hard-working and dedicated "Expert" Dynamics 365 CRM Consultant. His wealth of knowledge in CRM and his capability to align IT Implementation with Business Strategy helped us achieve our project goals well within the timelines and budget. Max has always been excellent team player and wears multiple hats ( BA, QA, UAT tester just to name a few) to support the team achieve great outcomes.

Kiru

Senior Consultant and Project Manager

'"... Your attention to detail and ability to navigate complex systems was impressive. You consistently demonstrated professionalism and a willingness to go above and beyond to ensure that all tasks were completed on time and to the highest standard without custom code components.

Ramesh

Solution Architect

Meet Max Sabet

I’m Max Sabet, a CRM, Customer Experience (CX), and Digital Transformation Consultant with over 18 years of experience. My journey began at global firms like Accenture, Microsoft, and EY, where I worked with clients worldwide to solve complex challenges and drive transformational results.

Over time, I realised that true impact comes from deep client connections and personalised solutions. This passion led me to build my own practice, focusing on meaningful, results-driven transformations.

As the founder of the CX & CRM Academy, an educational platform, I equip businesses with innovative strategies and cutting-edge technologies. Through MaxInnovate Global, I help organisations implement CX, CRM, and digital transformation from strategy to execution.

I hold multiple industry certifications, including Microsoft Certified Professional (MCP), Microsoft Certified Trainer (MCT), Microsoft Certified Technology Specialist (MCTS), and Certified Customer Experience Professional (CXAC). My work has been recognised with prestigious awards in CX and CRM excellence.