Events & Speaking Strategy for Turbulent Times: Scenario Planning & Resilience Read More » 3 December 2025
Customer Experience (CX) From Vision to Victory – My CX Academy Speech on Shifting Leadership from Product-First to Customer-Centric Read More » 11 November 2025
Customer Experience (CX) From Vision to Victory: Customer-Centric Leadership Workshop Read More » 6 November 2025
Strategy Vision that lasts: why a customer-centred vision beats product-led thinking Read More » 31 October 2025
Customer Experience (CX) I’m judging the International Customer Experience Awards 2025 (ICXA25) Read More » 1 October 2025
Events & Speaking Event: Digital Transformation Roadmap for Non-profits and Social Organisations in Iran Read More » 23 September 2025
Insights Technology Trends Outlook 2025: Three Insights Leaders Cannot Ignore Read More » 22 September 2025
CRM Exploring the Symbiotic Relationship Between CRM and Customer Experience (CX) Read More » 16 September 2025
Customer Experience (CX) From Mass Production to Mass Personalisation: The New Rules of Competition Read More » 14 September 2025
Customer Experience (CX) Customer Experience as Competitive Strategy: Reframing Porter for the Age of Experience Read More » 13 September 2025