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Strategy & Transformation Consultant

Category: Case Studies

Real-world transformation case studies from airlines, banks, and more. See how strategy and digital transformation play out in practice.

Case Studies

Mapping the Qantas Customer Experience Journey – A Real-World CX Journey Audit

12 September 2025

Case Studies

How a Modern Case Management System Transformed Youth Justice Services in Queensland

15 December 2022

Case Studies

How CRM Consolidation Improved Patient Support for a National Health Organisation

7 April 2022

Case Management System for Clinical Evidence: Streamlining Health Information Workflows with Dynamics 365

Case Studies

How Centralised Case Management Improved Clinical Evidence Operations in a National Health Organisation

21 October 2021

Transforming Stakeholder Engagement with Advocacy CRM for Public Health Impact

Case Studies

How Advocacy CRM Centralised Stakeholder Engagement and Political Influence Tracking

16 September 2021

Case Studies

How Enterprise CRM Blueprint Elevated Tennis Australia’s Fan Engagement and Digital Performance

7 May 2020

Empowering healthcare marketers with automated, CRM-connected tools—from email campaigns to event tracking and lead scoring.

Case Studies

How a Health Organisation Modernised Marketing Through CRM-Integrated Automation

4 December 2018

How Flinders Connect Transformed Student Services with CRM Automation

Case Studies

How Flinders University Transformed Student Services with CRM Automation

6 August 2016

How CRM Opportunity Management Improved International Student Recruitment

Case Studies

How CX-Led CRM Opportunity Management Transformed International Student Recruitment

8 June 2016

From silos to synergy—empowering Racing Victoria with a customer-centric CRM to connect clubs, owners, and fans like never before.

Case Studies

How Racing Victoria Built a Scalable CRM for Stakeholder Engagement and Communications

10 May 2015

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Strategy for Turbulent Times: Scenario Planning & Resilience
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Capitol Grand, 243 Toorak Road, South Yarra, 3141 Vic Australia

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Home
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