Hands-on workshop by Max Sabet on journey mapping, persona review and service design. Includes templates, real examples and practical exercises for fast impact.
This workshop teaches teams to map customer journeys, identify pain points and design measurable improvements. Using persona reviews, heatmaps and real-world examples, participants build actionable journey maps and a 90-day plan to embed customer insight across product, marketing and service. Ideal for CX owners, product managers and low-code teams. Source deck: Customer Journey Mapping Workshop (Max Sabet).