Customer Experience (CX) I’m judging the International Customer Experience Awards 2025 (ICXA25) Read More » 1 October 2025
Events & Speaking Event: Digital Transformation Roadmap for Non-profits and Social Organisations in Iran Read More » 23 September 2025
Insights Technology Trends Outlook 2025: Three Insights Leaders Cannot Ignore Read More » 22 September 2025
CRM Exploring the Symbiotic Relationship Between CRM and Customer Experience (CX) Read More » 16 September 2025
Customer Experience (CX) From Mass Production to Mass Personalisation: The New Rules of Competition Read More » 14 September 2025
Customer Experience (CX) Customer Experience as Competitive Strategy: Reframing Porter for the Age of Experience Read More » 13 September 2025
Case Studies Mapping the Qantas Customer Experience Journey – A Real-World CX Journey Audit Read More » 12 September 2025
Events & Speaking Max Sabet to Lead CX & AI Webinar for Persian-Speaking Business Leaders Read More » 12 June 2025
CRM Which Industries Gain the Most from CX & CRM? Discover the Key Drivers Read More » 27 February 2025
Customer Experience (CX) Understanding the Role of the Chief Customer Officer (CCO): A Crucial Bridge Between Business, Technology and Customer Read More » 21 February 2025