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Strategy & Transformation Consultant

Case Studies

Real-world transformation case studies from airlines, banks, and more. See how strategy and digital transformation play out in practice.

Mapping the Qantas Customer Experience Journey – A Real-World CX Journey Audit

Mapping the Qantas Customer Experience Journey – A Real-World CX Journey Audit Read More »

How a Modern Case Management System Transformed Youth Justice Services in Queensland

How a Modern Case Management System Transformed Youth Justice Services in Queensland Read More »

How CRM Consolidation Improved Patient Support for a National Health Organisation

How CRM Consolidation Improved Patient Support for a National Health Organisation Read More »

Case Management System for Clinical Evidence: Streamlining Health Information Workflows with Dynamics 365

How Centralised Case Management Improved Clinical Evidence Operations in a National Health Organisation

How Centralised Case Management Improved Clinical Evidence Operations in a National Health Organisation Read More »

Transforming Stakeholder Engagement with Advocacy CRM for Public Health Impact

How Advocacy CRM Centralised Stakeholder Engagement and Political Influence Tracking

How Advocacy CRM Centralised Stakeholder Engagement and Political Influence Tracking Read More »

How Enterprise CRM Blueprint Elevated Tennis Australia’s Fan Engagement and Digital Performance

How Enterprise CRM Blueprint Elevated Tennis Australia’s Fan Engagement and Digital Performance Read More »

Empowering healthcare marketers with automated, CRM-connected tools—from email campaigns to event tracking and lead scoring.

How a Health Organisation Modernised Marketing Through CRM-Integrated Automation

How a Health Organisation Modernised Marketing Through CRM-Integrated Automation Read More »

How Flinders Connect Transformed Student Services with CRM Automation

How Flinders University Transformed Student Services with CRM Automation

How Flinders University Transformed Student Services with CRM Automation Read More »

How CRM Opportunity Management Improved International Student Recruitment

How CX-Led CRM Opportunity Management Transformed International Student Recruitment

How CX-Led CRM Opportunity Management Transformed International Student Recruitment Read More »

From silos to synergy—empowering Racing Victoria with a customer-centric CRM to connect clubs, owners, and fans like never before.

How Racing Victoria Built a Scalable CRM for Stakeholder Engagement and Communications

How Racing Victoria Built a Scalable CRM for Stakeholder Engagement and Communications Read More »

Max Sabet
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Capitol Grand, 243 Toorak Road, South Yarra, 3141 Vic Australia

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