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Strategy & Transformation Consultant

Tag: Banking

Mortgage advisor providing real-time customer support over the phone for a major Australian bank.

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How Real-Time Customer Feedback Transformed Mortgage Experience for a Leading Australian Bank

14 April 2013

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I’m judging the International Customer Experience Awards 2025 (ICXA25)
Event: Digital Transformation Roadmap for Non-profits and Social Organisations in Iran
Technology Trends Outlook 2025: Three Insights Leaders Cannot Ignore
Exploring the Symbiotic Relationship Between CRM and Customer Experience (CX)
From Mass Production to Mass Personalisation: The New Rules of Competition

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