As part of my ongoing commitment to advancing customer-centric thinking across markets, I’m pleased to announce that I will be delivering a Farsi-language executive webinar for business leaders in Iran, titled:
“Customer Experience Trends in 2025 & the Role of AI in Engagement”
📅 Scheduled for July 2025, the session will explore global CX and AI trends adapted for the regional context, aiming to elevate strategic awareness around personalisation, omnichannel journeys, and the empowered digital customer.
This initiative is organised in collaboration with the CX & CRM Academy of Australia, and participants will receive an official Certificate of Completion upon attending.
While this webinar is specifically tailored for a Persian-speaking audience, I view it as part of a broader mission—sharing insights, building bridges, and expanding CX thinking globally.