Customer Experience (CX) I’m judging the International Customer Experience Awards 2025 (ICXA25) Read More » 1 October 2025
CRM Exploring the Symbiotic Relationship Between CRM and Customer Experience (CX) Read More » 16 September 2025
Customer Experience (CX) From Mass Production to Mass Personalisation: The New Rules of Competition Read More » 14 September 2025
Customer Experience (CX) Customer Experience as Competitive Strategy: Reframing Porter for the Age of Experience Read More » 13 September 2025
CRM Which Industries Gain the Most from CX & CRM? Discover the Key Drivers Read More » 27 February 2025