Customer Experience (CX) From Vision to Victory – My CX Academy Speech on Shifting Leadership from Product-First to Customer-Centric Read More » 11 November 2025
Customer Experience (CX) From Vision to Victory: Customer-Centric Leadership Workshop Read More » 6 November 2025
Customer Experience (CX) I’m judging the International Customer Experience Awards 2025 (ICXA25) Read More » 1 October 2025
CRM Exploring the Symbiotic Relationship Between CRM and Customer Experience (CX) Read More » 16 September 2025
Customer Experience (CX) Customer Experience as Competitive Strategy: Reframing Porter for the Age of Experience Read More » 13 September 2025
CRM Which Industries Gain the Most from CX & CRM? Discover the Key Drivers Read More » 27 February 2025