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Strategy & Transformation Consultant

Tag: Mortgage Experience

Mortgage advisor providing real-time customer support over the phone for a major Australian bank.

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How Real-Time Customer Feedback Transformed Mortgage Experience for a Leading Australian Bank

14 April 2013

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Vision that lasts: why a customer-centred vision beats product-led thinking
I’m judging the International Customer Experience Awards 2025 (ICXA25)
Event: Digital Transformation Roadmap for Non-profits and Social Organisations in Iran
Technology Trends Outlook 2025: Three Insights Leaders Cannot Ignore
Exploring the Symbiotic Relationship Between CRM and Customer Experience (CX)

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Capitol Grand, 243 Toorak Road, South Yarra, 3141 Vic Australia

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