Recorded webinar by Max Sabet on the top CX trends for 2025. Covers hyper-personalisation, omnichannel experience, AI in CX, emotionally intelligent service and purpose-driven CX.
A concise webinar that explains five CX trends reshaping customer experience: hyper-personalisation at scale, seamless omnichannel journeys, strategic AI use in CX, emotionally intelligent service design and purpose-led experience. Max Sabet walks through global and local examples, stats and practical actions teams can start now. Ideal for CX leads, product managers and strategy teams.